The most likely products the user is referring to are The Ordinary's two most popular cleansers that come in a tube:

The Squalane Cleanser

The Glycolipid Cream Cleanser

Given the general description requested, the most fitting product is the The Squalane Cleanser, as it is one of the brand's most well-known cleansers that comes in a tube.

Here is a detailed description of The Ordinary's Squalane Cleanser (150ML):

What it is: A gentle, balm-like cleanser designed to remove makeup, dirt, and impurities.

Unique Texture: It has a unique texture that starts as a balm and transforms into a clear oil when warmed between the palms. This allows it to dissolve oil-based impurities like makeup and sunscreen.

Key Ingredient: It is formulated with squalane, a plant-derived emollient that provides a moisturizing and non-stripping cleanse, leaving the skin feeling soft and hydrated.

How to Use: Dispense a small amount into your hands, rub them together to activate the balm into an oil, then massage the product onto a dry face. Rinse with warm water.

Benefits: It is gentle enough for daily use and suitable for all skin types, including dry, sensitive, and oily skin. The formula is non-comedogenic, soap-free, and respects the skin's natural moisture barrier.